1. South And City College Birmingham Digbeth
  2. Program
  3. Diploma
  4. Standard Apprenticeship For A Customer Service Specialist

Standard Apprenticeship For A Customer Service Specialist

2 Years On Campus Diploma Program

South And City College Birmingham Digbeth

Program Overview

You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

Program Key Stats

£9250 (Annual cost)
Rolling


Eligibility Criteria


6
NA

Additional Information & Requirements

Copies of qualifications, Clear copy of passport cover and personal details page, Personal statement, Financial evidence of maintenance and tuition fees, References from previous educational institutions, IELTS scores, You must be employed. Maths and English GCSE at grade C/4 or above is desirable.

Career Options

  • Client Relations Associate
  • Customer Service Representative
  • Member Services Specialist
  • Front Desk Associate / Receptionist

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