1. Peoples Friendship University of Russia
  2. Program
  3. Masters
  4. Masters in Customer Experience Management and Service Innovation

Masters in Customer Experience Management and Service Innovation

2 Years On Campus Masters Program

Peoples Friendship University of Russia

Program Overview

Customer-oriented service management is one of the most important and most dynamically developing vectors in management, which involves the effective management of processes, teams and resources, taking into account innovative changes in the professional field. Customer focus in the service sector is the ability of the company and employees to determine the desires of customers in a timely manner, satisfy them with their products or services with maximum benefit, create a flow of loyal customers, increase sales and stay ahead of competitors.

Program Key Stats

‎₽5000 (Annual Fee)



Eligibility Criteria


5.5

Additional Information & Requirements

Transcripts from the previously attended schools, Bachelors degree in a relevant subject , Russian language profeciency test scores (TORFL), Entrance Examination, Resume, Motivational Letter, Letters of recommendation

Career Options

  • Key account managers
  • Investors
  • Analysts
  • Project managers

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