Word Processing Certificate

Students are trained in proper keyboarding and machine transcription techniques, word processing skills and procedures (Word, Excel, Access, PowerPoint, Outlook), data entry, business letter (persuasive, informative and negative letters using goodwill strategies) and report writing, English grammar and spelling, basic accounting principles, telephone etiquette, mail procedures, reprographics, filing and other office administrative duties (handling employees, organizing and maintaining e-mails, delegating tasks among office staff, developing office policy and procedures manual, etc.).