IED Madrid offers comprehensive student support services designed to accompany students from their first steps in the city through their development as alumni. The Student Desk serves as the first point of contact, providing personalized attention and a complete welcome service to help students manage their arrival. The school collaborates with specialized partners including BxC for immigration consulting, ISIC for international student discounts, and Citylife for housing search support and city orientation. The International Office assists both local and international students with exchange programs, Erasmus scholarships, student visa applications, documentation for living in Spain, private health insurance advice, and local accommodation search. Each school within IED Madrid has a student coordinator and workshop teacher who maintain direct contact with students, helping them reach learning objectives, resolving queries, and monitoring their progress. The school also provides academic secretariat services handling all matters related to academic documentation, transcripts, diploma duplicates, grade communications, student ID cards, internship management, and transfer requests.